Privacy Policy

1. Introduction

QuestSim ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our educational games and services.

2. Information We Collect

Account Information

When you create an account or purchase a subscription, we collect:

• Name and email address
• School or organization name (for institutional accounts)
• Payment information (processed securely by Stripe)

Usage Information

We automatically collect:

• Game progress and completion data
• Login timestamps and session information
• Device type and browser information
• IP address and approximate location

Passcode Users

Users who access our games via passcode only do not need to create accounts. We collect minimal data for these users, limited to game progress and session information.

3. How We Use Your Information

We use collected information to:

• Provide and improve our educational games
• Process subscriptions and payments
• Send important account and service updates
• Provide customer support
• Generate aggregate analytics to improve our content
• Comply with legal obligations

4. Children's Privacy (COPPA Compliance)

QuestSim is designed for use by children in educational settings. We comply with the Children's Online Privacy Protection Act (COPPA):

• We do not knowingly collect personal information directly from children under 13 without parental consent
• Schools may act as agents for parents to consent to collection of limited student data for educational purposes
• We collect only the minimum information necessary to provide educational services
• Parents may review, delete, or refuse further collection of their child's information by contacting us

5. Information Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Companies that help us operate our services (e.g., Stripe for payments, Cloudflare for hosting)
• Schools and Educators: Progress reports and analytics for students using institutional subscriptions
• Legal Requirements: When required by law or to protect our rights

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Account data is deleted within 90 days of account closure. Game progress data may be retained in anonymized form for analytics purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and associated data
• Export your data in a portable format
• Opt out of marketing communications

To exercise these rights, contact us at privacy@questsim.com.

9. Cookies and Tracking

We use essential cookies to:

• Maintain your login session
• Remember your preferences
• Ensure security of our services

We do not use third-party advertising cookies or tracking technologies for advertising purposes.

10. International Data Transfers

Our services are hosted in the United States. If you access our services from outside the US, your information may be transferred to and processed in the US, which may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and, where appropriate, by email. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

QuestSim
Email: privacy@questsim.com